Sales Operations Coordinator

Role Overview

The Sales Operations Coordinator is the execution arm behind the saleslead — the person who turns a closed deal into a delivered event: manpower,logistics, on-site presence, and keeping client expectations matched to what'sactually being delivered. Reports to the Sales Lead.

Key Responsibilities

• Manpower coordination — source, confirm, and schedule trainers/facilitators/support staff per event; chase confirmations and arrange last-minute replacements when someone drops out.
• Pre-event briefings — brief assigned staff on event scope, client expectations, site specifics, and contingency plans before each engagement.
• Site recce — visit venues ahead of events to confirm layout, access, power/AV, parking, and flag issues before they become day-of problems.
• Packing lists — draft and maintain accurate, event-specific packing lists (equipment, signage, consumables); verify items are packed out and returned.
• On-ground event lead — act as the point of contact on event day: manage setup, staff, timeline, and troubleshoot issues in real time.
• Client expectation management — keep the client informed of logistics, changes, and risks before they escalate; flag scope creep to the sales lead early, not after the fact.
• AI-assisted workflows — use Claude (or an equivalent AI tool) as a working tool for the role: drafting packing lists, briefing notes, manpower schedules, and client updates.
• Logistics management — own transport, storage, and equipment movement for events; make sure the right gear is in the right place at the right time.
• Administrative support — pick up admin work as needed (data entry, filing, follow-up emails, sheet updates) to keep the sales lead and the broader team unblocked.

Requirements & Competencies

• 1–3 years in events, operations, or logistics coordination; sales-ops or client-facing ops experience a plus.
• Comfortable with fieldwork — on-site event days, early mornings or weekends, physical setup/teardown.
• Strong organizational skills — can run a checklist under time pressure without dropping details.
• Clear, calm communicator, both with manpower on the ground and with clients when plans change.
• Working comfort with AI tools (Claude or similar) for drafting documents, checklists, and coordination messages; willing to learn Team Axis's AI-assisted workflows.
• Able to multitask across several disciplines at once — manpower, logistics, and client comms often compete for attention on the same day.
• Coordinates effectively between the sales team and the client, keeping both sides aligned on what's happening and when.
• Meets all expectations set for the event — no exceptions.
• Dynamic, hungry, a team player, and able to work independently without hand-holding.

What Success Looks Like

• Zero manpower no-shows — or covered within the hour when one happens.
• Packing lists that match what's actually needed, with no mid-event scramble for missing items.
• Site recce catches problems before event day, not during it.
• The client hears about a problem from us before they have to ask.

Logistics

• Reports to: Sales Lead.
• Work arrangement: office/admin work plus fieldwork (site recce, event days).
• Compensation: $3,800–$4,200 SGD/month.
• Working hours: 9:30am–6pm (may shift when supporting an event). May require evening and/or weekend work depending on the event.