Associate Support Engineer

Are you someone who loves solving problems, fixing bugs, and making things run smoother? Join us as an IT Associate Support Engineer and become a key player in delivering top-notch support for our award-winning trading systems, trusted by leading brokerages in Singapore, Malaysia, and major international banks across Asia.

At the heart of our fast-paced client support team, you’ll work closely with talented software developers, take ownership of first-level bug fixing, and help us keep our clients happy and thriving!

What you will do:

• Be the first point of contact for clients, understand their issues and find effective solutions
• Triage, troubleshoot, and squash bugs with smart code changes
• Provide ongoing ops & maintenance support
• Log, track, and analyze client queries to spot trends
• Update documentation and self-help guides for clients and internal teams
• Weekend or after hours support may be required from time to time, with time off in lieu provided accordingly

Job Requirements

• Degree in Computer Science (Computing) or equivalent
• Fresh grads welcome! 2–3 years in application support/development in financial services is a plus
• Programming know-how in Java, JSP, HTML5, JavaScript, CSS, and Unix shell scripting
• Bonus if you know jQuery, Oracle RDBMS, JBoss, Resin, or IBM WebSphere
• Strong problem-solving skills and great communication
• Open to providing weekend after-hours support when required, with time off in lieu provided accordingly

Why You’ll Love Working with Us:

• Competitive salary & full benefits (medical, birthday leave, study leave, etc.)
• Hybrid work model – WFH some days after confirmation
• Learning & growth – Regular training, mentoring & team-building activities
• Supportive & stable – We’ve got great managers and a solid, reliable team environment