Desktop Engineer

Responding to client support requests.

Contacting clients to find out the nature of the problem.

Traveling to the client’s location or connecting via a remote link.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training in computer operation and management.

Completing job reports and ordering supplies.

Provide network technical support for complex network related incidents,changes and projects

Troubleshooting of Cisco and wireless technology, network routing and switching

Coordinate with higher, peer and subordinate elements to troubleshoot, modifyor establish LAN/Voice/Video services in support of the mission.

Implement and maintain networked systems, including configurations, supporting/ troubleshooting network problems and coordinating with vendors forinstallation of such items as routers, bridges, concentrators and switches

Deploy, test, maintain, monitor, and troubleshoot telecommunications equipmentand network to include but not limited to: Cisco Unified CommunicationsManager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber,Telepresence, and Codian MCU devices. Avaya phones, Avaya Media Gateway

Manage, operate and maintain LAN/Voice/Video services for the Command.

Provide and manage a secure, high performance network, for services includingVoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.

Manage and drive remediation efforts related to information security,remediation may be from incidents, penetration tests, vulnerability scans,internal/external audits and other assessments

Desktop Support Engineer Responsibilities: (DSS)

Responding to client support requests. Contacting clients to find out thenature of the problem.

Traveling to the client’s location or connecting via a remote link.

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training in computer operation and management.

Completing job reports and ordering supplies.

Desktop Support Engineer Requirements:

Bachelor’s degree in computer science or information technology.

Proven work experience as a desktop support engineer or support technician.

Advanced knowledge of computer hardware systems, chipsets, memory modules, andperipherals.

Knowledge of popular operating systems, software applications, and remoteconnection systems.

Ability to solve complex hardware and software issues.

Ability to travel and work after hours when necessary.

Excellent interpersonal skills.

Good written and verbal communication skills.