Client Relationship Executive / Manager

We are looking for a proactive and client-focused individual to work closely with our General Manager in managing client relationships, coordinating matters, and ensuring an exceptional client experience.

This is not a cold-calling sales role. Instead, you will be responsible for managing enquiries, maintaining client relationships, and coordinating with our lawyers and business partners.

Key Responsibilities

• Serve as one of the first points of contact for prospective and existing clients.
• Understand clients' objectives and direct them to the appropriate lawyer.
• Manage the General Manager's client portfolio and follow-up pipeline.
• Build and maintain strong relationships with clients and referral partners.
• Coordinate with banks, property agents, financial advisers and other professionals.
• Liaise with lawyers to ensure timely updates and smooth progression of matters.
• Attend meetings with the General Manager where required.
• Prepare quotations, engagement documents and simple presentations.
• Support networking events, client appreciation events and business development initiatives.
• Maintain accurate client records and CRM.
• Identify opportunities to cross-refer clients to other practice areas within the firm.

Requirements

We are looking for someone who ideally possesses one of the following:

• Experience working in a Singapore law firm (preferred); or
• Experience in mortgage or banking (particularly home loans); or
• Experience in conveyancing, property transactions, or the real estate industry or
• Legal education

In addition, the successful candidate should:

• Be fluent in English and Mandarin (spoken and written) to communicate effectively with our English- and Mandarin-speaking clients.
• Have excellent interpersonal and communication skills.
• Be highly organised with strong follow-up abilities.
• Be able to work independently while managing multiple matters.
• Be comfortable interacting with professionals and high-net-worth individuals.
• Possess strong problem-solving skills and attention to detail.

Preferred Experience

Candidates with experience in any of the following will have an advantage:

• Conveyancing
• Banking and mortgage financing
• Legal executive or paralegal work
• Relationship management
• Insurance or financial advisory