Brand Operations Executive

The Brand Operations Executive is responsible for maintaining service excellence, strong product knowledge, and brand consistency at the outlet. This role bridges daily café operations with brand building — ensuring that every customer experience reflects the brand’s core values of quality, warmth, and happiness.

The position requires leadership in front-of-house (FOH) training, customer engagement, and sales performance while supporting in-store branding and product presentation.

Job Responsibilities

• Online Sales & Customer Engagement
• Train FOH staff on service quality, product knowledge and brand communication
• Conduct regular service audits and refreshers to ensure high standards
• Engage with customers to provide personalised service and collect feedback
• Identify and execute upselling or pairing opportunities to increase sales
• Manage product display, cleanliness and consistency of visual merchandising
• Supplort implementation of seasonal campaigns, festive displays, and product launches
• Monitor daily sales performance and suggest in-store improvements or activities
• Work with management to refresh menu items regularly, ensuring freshness and novelty

Job Requirements

• Min 2 years' experience in cafe, F&B or retail operations
• Strong passion for service excellence and hospitality
• Able to train and motivate staff to deliver consistent quality
• Good communication and customer engagement skills
• Organized, proactive and detail-oriented in operations execution
• Basic understanding of branding, merchandising, or marketing is an advantage
• Flexible to work on weekends and public holidays
• Positive attitude and teamwork mindset