Customer Service Executive (SAP)

• Mon - Fri
• Tampines
• AWS + VB

Job Responsibilities

• Provide professional customer service through email, phone and ticketing systems, handling enquiries, feedback and claims promptly and escalating complex matters where necessary.

• Manage customer orders from entry through delivery, including entering purchase orders and maintaining accurate sales orders in SAP.

• Coordinate stock allocation and delivery arrangements, monitor order status and work with internal teams to resolve order, delivery and customer service issues.

• Build and maintain positive customer relationships through regular communication, follow-ups and meetings to understand requirements and address service concerns.

• Recommend relevant products or solutions to existing customers where appropriate.

• Monitor customer feedback and identify opportunities to improve service quality, processes, policies and procedures.

• Prepare monthly customer service reports and maintain accurate records.

• Support other customer service projects and duties as required.

Requirements

• Diploma in any discipline.
• 2–3 years of relevant experience in customer service, order processing, delivery coordination or customer relationship management.
• Experience within spare parts distribution, manufacturing, industrial products or a similar environment would be advantageous.
• 2–3 years of hands-on SAP S/4HANA SD experience is required.

We regret to inform you that only shortlisted candidate will be notified.

Choek Wei Qi Joel | R1877109
Recruit Lync Pte Ltd | 22C1000