Customer Service Advisor

Key Responsibilities

• Welcome customers upon arrival, process online and walk-in bookings, verify appointments, manage scheduling, and coordinate photography and styling appointments to optimize the studio's daily operations.

• Introduce HIMO's full range of photography packages and value-added services, provide professional consultations, and recommend the most suitable packages based on customers' needs.

• Coordinate workflow among photographers, makeup artists, and photo retouchers, ensuring seamless communication of customer requirements throughout the entire service journey from consultation and photoshoot to photo selection and final delivery.

• Maintain the cleanliness and presentation of the reception area and product displays, replenish daily supplies, and assist with general administrative duties within the studio.

Experience Requirements

• Minimum 1 year of customer service experience, preferably in the photography, portrait studio, beauty, retail, or hospitality industries.

• Previous experience in a photography studio, portrait studio front desk, or customer service role is highly preferred.

Qualifications & Skills

• Professional, friendly, and approachable with excellent interpersonal and communication skills.

• Strong empathy and customer service mindset, with the ability to build rapport and deliver an outstanding customer experience.

• Highly organized, detail-oriented, and responsible, with proficiency in basic computer applications and online booking systems.

• Able to independently handle customer inquiries and coordinate basic after-sales service requests.

• Able to work rotating shifts and maintain reliable attendance according to the studio.