Sr Business Technology Support specialist

About the Role

Join our technology team as a Business Technology Support specialist, where you'll be at the heart of our trading operations. You'll provide Level 2 production support for Murex and our front-office trading, risk and market data applications—managing production incidents, driving root-cause analysis, and continuously improving system stability in a fast-paced financial environment.

This is an excellent opportunity to gain broad exposure to global banking technology, trading platforms, and front-to-back operations while working with a collaborative mix of application, infrastructure, and development teams across multiple regions.

What You'll Do

Production & Trading Application Support

• Deliver Level 2 production support for Murex and associated front-office, trading, risk and market data applications
• Monitor application health, batch processes and critical services to meet SLAs/OLAs
• Investigate and resolve production incidents, data discrepancies and system failures with speed and accuracy
• Work with development, infrastructure and vendor teams to troubleshoot complex technical issues
• Assess business impact by understanding application dependencies, data flows and downstream effects
• Participate in Business Continuity Planning (BCP), Disaster Recovery and crisis management activities

Incident, Problem & Change Management

• Perform detailed incident investigation, troubleshooting and root-cause analysis
• Identify recurring issues and recommend corrective/preventive actions
• Maintain accurate problem records with investigation status, root causes and resolution timelines
• Support testing and validation of fixes, enhancements and new functionality
• Follow ITIL and organisational standards for incident and change management

Continuous Improvement & Automation

• Identify opportunities to improve application stability and operational efficiency
• Explore and apply AI and automation technologies (Microsoft Copilot, GitHub Copilot, scripting tools)
• Develop minor enhancements and automation initiatives that improve support processes
• Challenge existing processes and recommend improvements

Knowledge Management & Documentation

• Maintain comprehensive support documentation including architecture diagrams, data flows, deployment guides
• Document known errors, fixes, workarounds and troubleshooting procedures
• Create and maintain Wiki/support documentation for knowledge sharing
• Keep documentation current and relevant

Stakeholder & Team Collaboration

• Build strong relationships with business users, development teams, infrastructure teams and vendors
• Provide proactive communication and clear status updates during incidents and investigations
• Collaborate across regional and global teams to share best practices
• Support Risk and Control functions in identifying and mitigating technology risks

What We're Looking For

Essential Experience & Skills

• 3+ years supporting business-critical applications in banking, financial services or financial markets technology
• Strong background in production/application support with incident investigation and troubleshooting experience
• Good understanding of financial markets, trading environments and operational processes
• Hands-on experience with SQL for data investigation, reconciliation and troubleshooting
• Good knowledge of databases, data processing and system integrations
• Experience with incident, problem and change management (ITIL-based environments preferred)
• Strong analytical and problem-solving skills with a structured troubleshooting approach
• Excellent verbal and written communication—able to engage both technical and business stakeholders
• Ability to manage multiple priorities and perform under pressure in a production environment
• Strong ownership, attention to detail and proactive approach to issue resolution

Desirable Skills

• Experience supporting Murex or comparable front-to-back trading platforms
• Familiarity with financial platforms (Bloomberg, Refinitiv/Reuters, etc.)
• Python, PowerShell or other scripting/automation experience
• Knowledge of modern data technologies and platforms
• Experience with application monitoring, observability and performance tools
• Understanding of data quality, reconciliation and operational controls
• Background in investment banking or financial markets environment
• Experience supporting globally distributed users across multiple time zones
• Mandarin-speaking ability (advantageous for regional initiatives)
• Degree in Computer Science, IT, Engineering or equivalent professional experience

What Makes You Successful

• Self-motivated & Proactive – You thrive in dynamic, fast-paced environments
• Collaborative – You work effectively across different business and technology functions
• Strong Communicator – You explain complex issues clearly to technical and non-technical audiences
• Problem-Solver – You navigate complex, ambiguous and time-sensitive challenges with confidence
• Customer-Focused – You're committed to delivering high-quality technology services
• Innovation-Minded – You're interested in leveraging technology, automation and AI to improve efficiency
• Risk-Aware – You understand the importance of controls and operational risk in banking

What You'll Work With

You'll collaborate closely with:

• Global Markets and Front Office business users
• Application Development and Engineering teams
• Infrastructure and Platform Support teams
• Risk and Control functions
• Project and Change Management teams
• Regional and global technology teams
• External vendors and technology partners

Why Join Us?

• Exposure to cutting-edge Global Markets technology and trading platforms
• Work in a mission-critical production environment supporting global operations
• Continuous learning opportunities in AI, automation and financial technology
• Collaborative culture with support from experienced technical teams
• Career development path in a leading financial services organisation
• Competitive salary and benefits package