Centre Manager

Company Overview

Dreams Gymnastics is a children’s sports enrichment centre focused on delivering quality gymnastics programs and events. We foster a safe, engaging environment for children and support staff development to drive operational excellence and business growth.

Job Summary

The Centre Manager ensures smooth daily operations of Dreams Gymnastics by independently managing governance, staff, marketing, sales, scheduling, vendor relations, assets, coaching support, projects, and administration.

Key Responsibilities

1. Overall.
   
   a. Manage all aspects of day-to-day operations independently.
   
   b. Provide and administer solutions to working-level problems encountered.
   

2. Governance & Control.

a. Develop, update, maintain and enforce all Dreams’ policies & procedures.

b. Ensure the compliance of all government, statutory, association and regulatory bodies’ requirements.

c. Manage Dreams’ filing system and documentation.

d. Generate and submit documentation and information when required.

e. To be the Data Protection Officer for Dreams.

f. Manage staff performance. Direct, mentor, recruit, train and motivate staff as required.

3. Engagement.

a. Able to engage parents and students on all matters.

b. Able to manage all feedback and follow-up on all enquiries and issues within 24hrs.

c. Able to engage Dreams’ partners and vendors.

d. Oversee, manage and communicate with Dreams staff.

4. Marketing & Publicity.

a. Manage Dreams’ website & social media platforms (not limiting to Facebook & Instagram). Ensure platforms are functioning, information is updated, and all corporate communications are in line with our branding and marketing aims.

b. Prepare the required publicity materials in support of the business.

c. Analyse & monitor market trends to ensure that Dreams remains competitive.

d. Assist in obtaining publicity materials, including videos and media of our activities.

5. Sales.

a. Oversee student enrolment. Follow-up on all enquiries and convert trials to sales.

b. Able to present and propose the appropriate program and enrolment plan to potential customers (walk-ins, phone & email enquiries).

c. Ensure the timely collection of all fees.

d. Oversee Dreams Merchandise inventory and sales.

e. Monitor sales patterns and work with Senior Management to optimize business development.

6. Schedule.

a. Plan, administer and de-conflict the various program schedules and groupings, and communicate reminders/changes with staff, customers (parents), partners and general public as required.

b. Manage the coaching staff schedule and ensure there is sufficient coaching staff for all programs.

7. Vendor Management.

a. Meet, liase and keep regular communications with our partners, institutional and corporate clients, contractors and vendors, in line with Dreams’ policies, business and operational development, and overall interests.

8. Asset & Inventory Management & Procurement.

a. Ensure that Dreams’ equipment and assets are maintained (e.g. aircon, computers, etc).

b. Monitor the inventory stock, source for suppliers and make purchases when required.

9. Coaching Support.

a. Coaching support for all classes, including safe-entry, temperature taking and attendance-taking. Ensure smooth incoming and outgoing of all children.

b. Assist the coaching staff in the warm-ups, toilet visits, look after early/ late children.

10. Projects.

a. Plan and manage all Dreams’ projects and events, not limiting to Open Houses, Camps and workshops, Performances, Competitions, Parties and any other developmental projects.

b. With general direction and guidance from Senior Management, helm projects to upgrade and update overall infrastructure, systems, processes, SOPs, training, current practices, administration.

11. Administration.

a. Oversee all Dreams’ administrative and operational systems and processes – including softwares/applications, online portals and websites, cloud-based databases etc.

b. Optimize, streamline, finetune and develop workflows and systems, with Dreams’ overarching interests and processes in mind.

c. Conducting on-boarding for all new staff.

d. Overseeing debriefing, final settlement and legalities for all outgoing staff.

e. Assist in administering all claims and petty cash matters.

f. Develop and upkeep of all paperwork including Indemnity forms, Contracts of Service/ Employment, Enrollment policies, Declaration forms, Invoices, Training Agreements, Warning Letters etc.

g. Support Finance/Account work.

h. Generate data, statistics and findings as required by Senior Management.

i. Personal assistance to Directors.

Core Competencies & Characteristics

1. Strong communication skills.

2. Solid command of written and spoken English.

3. An interest to work in the children’s enrichment industry. Comfortable with young children and their parents.

4. Responsible, reliable, trustworthy, show good ethics and integrity.

5. Pro-active, take initiative and able to pre-empt problems and solutions.

6. Resourceful, and able to engineer well-considered solutions.

7. Independent and self-driven.

8. Attention to detail.

9. Looking to build a long-term career.