Housekeeping Supervisor

Note to Applicants:
This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings.

Role Purpose

Job Details:
📍 Location: Changi Airport
💰 Salary: $2500 - $2900
⏳ Duration: Perm
🕑 Working hours: 5 days work week including weekends and public holidays. Rotating shift (including night shift)

Key Responsibilities

1. Daily Planning, Allocation, and Shift Control

• Plan daily room allocations based on departures, occupied rooms, VIP priorities, early / late arrivals and operational constraints.

• Assign attendants to rooms and zones according to experience, productivity and workload balance.

• Adjust plans during the shift in response to changing priorities, staff availability, or room returns.

• Ensure coverage remains effective throughout the shift without creating quality shortcuts.

• Maintain clear direction and workflow rather than constant re-assignment.

2. Room Inspection and Release Discipline

• Inspect guest rooms thoroughly before release, including bedroom, bathroom, and entry areas.

• Assess cleanliness, presentation, smell, lighting, temperature comfort, and visible details.

• Reject rooms that do not meet standards, even under time pressure.

• Reinspect rooms after re-cleans or maintenance intervention to confirm readiness.

• Track inspection outcomes to identify trends and recurring issues.

3. Training and Skills Development

• Conduct on-the-job training for housekeeping attendants, including new joiners and existing staff requiring refreshers.

• Demonstrate correct cleaning techniques, sequencing, hygiene practices and finishing standards.

• Reinforce proper servicing of occupied rooms, departing rooms, VIP rooms and short-stay rooms where applicable.

• Support onboarding by closely monitoring new staff during their initial shifts.

• Identify skill gaps and recommend additional training or coaching to the Housekeeping Manager.

4. Quality Coaching and Skill Development

• Provide practical, on-the-spot coaching to attendants based on inspection findings.

• Demonstrate correct cleaning methods, sequencing and finishing techniques when needed.

• Reinforce hygiene discipline, particularly for bathrooms and high-touch areas.

• Support new team members during onboarding through supervision and feedback.

5. Coordination with Front Office and Room Flow

• Maintain constant communication with front office regarding room readiness, delays and priority releases.

• Ensure room status updates are accurate and timely to prevent guest waiting.

• Flag risks early when targets cannot be met so expectations can be managed.

6. Maintenance Identification and Follow-Up

• Identify maintenance defects during inspections and daily rounds.

• Raise clear, actionable work orders with accurate descriptions and urgency levels.

• Follow up on outstanding defects that block room release.

• Verify room condition after repairs and confirm readiness before returning rooms to inventory.

7. Linen, Amenities and Floor Resource Control

• Monitor linen flow, towel usage and amenity consumption on assigned floors.

• Ensure pantries are clean, organised and correctly stocked at all times.

• Identify wastage, misuse, or recurring shortages and take corrective action.

• Support inventory counts or spot checks when required.

8. Lost and Found, Security Awareness, and Confidentiality

• Ensure lost and found procedures are followed strictly and accurately.

• Verify documentation and secure handling of all found items.

• Reinforce confidentiality and professional conduct on the floors.

• Remain alert to unusual situations and escalate concerns appropriately.

9. Safety, Chemical Handling and Compliance

• Enforce correct chemical usage, dilution, and PPE compliance.

• Monitor safe working practices, including wet-floor control, equipment use, and manual handling.

• Address hazards immediately and ensure corrective action is taken.

• Monitor safe working practices including wet-floor control, equipment use and manual handling.

• Address hazards immediately and ensure corrective action is taken.

10. Reporting, Communication and Handover

• Maintain clear records of room issues, defects and service recovery actions.

• Provide concise, practical shift handovers highlighting priorities, unresolved rooms and risks.

• Communicate performance observations, trends and concerns to the Housekeeping Manager.

Qualifications & Requirements

• Previous housekeeping experience required to understand cleaning standards; supervisory experience preferred.

• Strong inspection skills and high attention to detail.

• Ability to lead, coach, and supervise effectively in a dynamic operational environment.

• Physically able to perform supervisory duties on the floors, including walking, inspecting rooms, and handling linen

• Flexible to work shifts, weekends, and public holidays.

• Basic system or reporting knowledge preferred.