Service Technician

Job Overview

• Position: Electrical Service Technician (2 positions - indoor and outdoor)
• Department: Technical Services / Field Service
• Reports To: Service Manager / Team Lead
• Employment Type: Full-Time
• Location: On-site / Workshop / Field Visits

Key Responsibilities

• Diagnosis & Troubleshooting: Inspect malfunctioning appliances, interpret electrical wiring diagrams, and use multimeters or diagnostic software to locate electrical shorts, faulty components, or wiring issues.
• Repair & Parts Replacement: Repair or replace defective parts such as circuit boards, heating elements, motors, switches, and thermostats in household electrical appliances.
• Testing & Calibration: Run safety and functional tests on repaired equipment to ensure proper insulation, grounding, and operational calibration before handing over to the client.
• Customer Service: Explain technical malfunctions clearly to clients, provide cost estimates, and offer advice on proper appliance maintenance and usage.
• Documentation: Record details of all service calls, parts replaced, labor hours, and warranty claims in the digital management system.

Qualifications & Requirements

Education: Nitec / Higher Nitec or Diploma in Electrical Engineering, Electrical Technology, or a related technical discipline.

Technical Skills: Some knowledge of electrical circuits, power supply systems, and safety standards. High proficiency in using hand tools, soldering irons, and electrical testing equipment (e.g., insulation testers, multimeters).

Physical & Logistics Requirements: A valid Class 3 driving license is required for field service roles to transport tools and spare parts to client sites. For in-house role, no class 3 license is required.