Sales & Operations Executive

About the role

Join a vibrant environment where music meets retail. This role offers a clear career progression pathway to Sales & Operations Manager and Operation/Business Director positions. Candidates with strong relevant experience and higher qualifications may be considered for direct appointment as Sales & Operations Manager.

Key responsibilities

• Work in a music school and retail outlet environment

• Warmly welcome prospective students and parents, identify their musical goals and actively convert inquiries into free trial lessons and long-term enrolments

• Coordinate and process new student enrolments, new music course and package activation, recurring music lessons retentions, monitoring student learning journey record and observe teachers’ classroom teaching effectiveness

• Spearhead the promotion and sales of company service packages and concert/recital tickets

• Act as the primary touchpoint for student/parent feedback, ensuring a customer experience that minimizes student withdrawal

• Assist with invoice/billing administration, resolve customer enquiries/feedback and perform make up lessons' arrangements, if required

• Follow Standard Operating Procedure (SOP) and work instruction

• Maintain real-time records of all tasks, customer orders, follow-up actions and outstanding matters in shared cloud spreadsheets (Google Sheets), ensuring that information is updated promptly and consistently across all communication channels

About you

• GCE "O" Level and above

• No experience required; training provided

Benefits

• On the job training provided

• Internal mobility opportunities including course specialist, sales specialist, management role, HQ division positions

• Free music courses and comprehensive medical insurance

• Sign-on Bonus of $3,000

• Monthly performance bonus of up to $500

We have wide network of work locations in Singapore. Your Career Growth Starts Here. Apply Now!