Delivery Admin

• Coordinate daily routes for delivery teams to ensure efficiency.

• Act as the main point of contact to confirm delivery windows and resolve scheduling hurdles.

• Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.

• Keep customers updated on their delivery status with empathy and professionalism.

• Notify customers promptly of any changes with professionalism and empathy.

• Manage post-delivery feedback and coordinate any necessary rectification trips for damaged items.

• Update our ERP system in real-time to track delivery success and inventory movements.

• Liaise closely with the Warehouse to ensure furniture is picked, wrapped, and staged for loading according to the next day's schedule.

• Coordinate with the Sales Admin and Purchasing teams to track the arrival of indent/pre-order items needed for specific delivery dates.

Requirements

• Minimum 1-2 years in a logistics, delivery coordination, or administrative role, preferably within the Retail, Furniture sector.

• Proficiency in logistics software, route optimization tools, or ERP systems. Strong skills in Microsoft Excel are essential.

• Exceptional phone etiquette and the ability to remain calm and professional when handling difficult customer situations or logistical crises.

• High attention to detail (to avoid wrong-item deliveries) and a proactive approach to problem-solving.