Settlement & Claims Officer

Key Responsibilities

· Process member accounts for settlements for resignations, retirements, and deceased members.

· Handle claims administration and liaise with members, beneficiaries and lawyers.

· Manage arrears and defaulting accounts, including follow-up, repayment arrangements, and reconciliations.

· Coordinate with debt collection agencies and legal firms on recovery matters.

· Administer insurance matters, including premium reconciliations and claims submissions.

· Prepare and maintain accurate records, reports, and management information.

· Ensure compliance with PDPA and organisational policies.

· Maintain timely and accurate storage and archival of records and documents in accordance with data policy.

· Handle member enquiries and perform other administrative duties as assigned.

Requirements

· Diploma in Business Administration, Finance, Accounting, or a related field.

· Preferably 2 years of relevant experience in settlements, claims, collections, or administration.

· Good communication, interpersonal, and negotiation skills.

· Strong attention to detail and ability to work independently.

· Proficient in Microsoft Office applications.

This is a 3-year contract post.