Assistant Operations Manager

About the Role

We are looking for an experienced Assistant Manager, Operations to oversee day-to-day logistics and warehouse operations while driving service quality, operational efficiency, and continuous improvement. This role will provide hands-on leadership across logistics, warehousing, transportation, and customer service functions. The successful candidate will be responsible for managing operational performance, people, vendors, and costs in a fast-paced environment.

Key Responsibilities

• Provide tactical site and shift leadership across logistics, warehousing, transportation, and customer service operations.
• Oversee daily operational activities and ensure smooth and efficient process flow.
• Develop and implement strategies to improve inbound and outbound logistics processes.
• Identify opportunities for cost savings, productivity improvements, and operational efficiencies.
• Lead continuous improvement initiatives, including waste reduction, process optimisation, and workplace safety.
• Manage relationships with third-party vendors, including transport providers and manpower agencies, ensuring compliance with agreed service levels.
• Monitor daily operating costs, including manpower requirements, overtime, and other operational expenses.
• Lead the recruitment, selection, onboarding, and performance management of supervisory and executive-level employees.
• Coordinate and oversee annual stock takes and inventory-related activities.
• Review and manage disposal approvals, cargo damage claims, and major inventory discrepancies.
• Conduct root cause analysis for service failures and implement corrective and preventive actions.
• Work closely with internal teams and customers to resolve operational issues and maintain service standards.
• Support the team during peak periods, tight deadlines, and significant volume fluctuations.

Requirements

• Diploma or Degree in Supply Chain Management, Logistics, Business, or a related discipline.
• Minimum 5 years of relevant experience in logistics, warehousing, contract logistics, or supply chain operations.
• At least 2–3 years of experience in people management and operational leadership.
• Strong experience in vendor management and customer relationship handling.
• Good conflict resolution, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities, with experience conducting detailed root cause analysis.
• Able to work effectively under pressure and manage operational challenges in a fast-paced environment.
• Forklift/VNA licence and WSH-related certifications would be an advantage.

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at [email protected].