Level 1 / Junior Desktop Support Engineer (Changi)

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities:

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging
• Perform tech refresh on devices
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Requirement:

• Minimum ITE/Diploma graduate with 1 year experience in desktop support
• Minimum 1 year experience in Microsoft Windows 10 and Microsoft Office 365
• Possess at least one (1) of the following certifications or their equivalent:

1. CompTIA A+;
2. CompTIA Security+;
3. CompTIA Network+;
4. Microsoft MD 102

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Open to commuting to different part of Singapore to perform required work
• Demonstrate knowledge in the support of workstations, and related components
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

To apply,simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.