Functional / Technical Specialists (Business Analyst | 1 year contract)

Contract Duration: 1+1 year
Salary Package: 6500-7000 + Benefits + Contract Completion Bonus
Nearest MRT: Paya Lebar MRT Station
Work Setup: Hybrid

Nature of Service:

• Identification and assessment of current state processes based on interviews, focus group discussions, data gathering, etc.
• Development of future state processes in consultation with stakeholder groups including the Authority’s contractors/vendors.
• Facilitation of stakeholder group discussions or workshops to gather requirements, seek consensus on proposed future state processes, etc.
• Documentation of process models using the Authority’s preferred tool.

Required Role’s competencies, skills & knowledge

• Relevant credentials and qualifications.
• Minimum 3 years of relevant experience in performing the Role.

The candidate will support both enhancement delivery and operational activities including:

Enhancements and Change Requests (CR)

• Review enhancement requests with Product Managers and business users to assess business needs, feasibility, impact, and value.
• Analyse business and system requirements and recommend appropriate solution approaches.
• Review and scrutinise vendors' proposed system designs and implementation approaches to ensure optimal and cost-effective solutions are delivered.
• Support effort validation and challenge CR estimates where necessary to ensure proposed effort is aligned with the approved CR framework and to safeguard against overcharging.
• Coordinate and support testing activities to ensure requirements coverage, regression testing completeness, and successful User Acceptance Testing (UAT) by user/business divisions.
• Support planning and delivery of the enhancement roadmap and ongoing CR pipeline.

Operations Support

• Support daily operational activities, including triaging and coordinating investigation of support tickets.
• Facilitate issue resolution across vendors, business users and internal stakeholders.
• Support impact assessment and implementation planning for operational issues and enhancements.

Functions

• Design solutions and support transition strategies in consultation with track leads.
• Work closely with Product Owners and business stakeholders to gather, validate, and assess business requirements, including future-state business processes.
• Facilitate coordination across user divisions, vendors, and system teams.
• Document business processes, user journeys, process flows, and functional requirements.
• Support sprint planning, execution, and delivery activities to ensure timely implementation of enhancements.

Apply now via MyCareersFuture
-only qualified candidates are contacted-

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SAN MIGUELHENRY II SOLANO
Registration ID number: R26164072

In Ref: SS – JO-2609-29494
BGC Group Pte Ltd (Outsourcing)
EA 05C3053