Senior/Associate Executive (Medical Records Office)

Key responsibilities

Customer Service

• Communicate respectfully and effectively with internal stakeholder

• Demonstrate good interpersonal skills with internal customers consistently

• Demonstrate good telephone etiquette, good email business writing and follow-up skills

• Prioritize requests so as to deliver each job timely

• Managing Stakeholders' Expectation During Service Delay / Disruption

• Adhering strictly to the confidentiality & data protection obligations

Management of Case Notes

• Retrieving, tracking and filing of case notes accurately

• Ensuring documents and documentation completeness

• Archiving and plan for disposal of case notes timely

Scanned Medical Records (SMR)

• Categorize medical documents

• Scan hard copy medical documents into system

• Index scanned medical records by category

• Quality checks of scanned documents before uploading to electronic medical records

Managing Operations

• Prepare case notes, cases and staff for various audit

• Liaison with vendors on goods received

Safe Workplace

• Adhere to infection control standards i.e. complete mask fitting, perform hand hygiene, wipe down of service area

• Identify and report potential workplace hazards

Supervisory and Leadership

• Roster manpower planning and managing unforeseen situations

• Conduct training for staff on SMR systems

• Manage SMR system/operational issues e.g. system downtime, user access issues, unclear scanned image

• Participate or lead improvement projects

• Develop staff in various job aspects

Job Requirements:

• Education, Training and Experience

• Diploma, Advanced/Higher/Graduate Diploma

• Minimally one year of working experience

• Staff with supervisory experience may be considered for a senior role