Account Manager, Public Sector

Responsibilities

• Responsible for achieving assigned sales targets, revenue growth and business objectives.

• Identify and develop new business opportunities across public sector organizations, government agencies and statutory boards.

• Manage existing accounts and serve as the key point of contact for customers, building strong, long-term relationships with stakeholders at all levels, from technical teams to senior management.

• Develop strategic account plans and sales strategies to expand the customer base, grow existing accounts and maximize revenue opportunities.

• Establish and maintain a strong sales pipeline by proactively identifying, qualifying and developing business opportunities.

• Understand customers' business needs, technical requirements and procurement processes to propose suitable telecommunications, connectivity and IT infrastructure solutions.

• Prepare sales proposals, quotations and presentations, and participate in customer meetings, tender exercises and commercial negotiations.

• Capture and manage qualified opportunities in Salesforce.com, maintaining accurate sales forecasts and driving the sales process from lead generation to closure.

• Work closely with internal pre-sales, engineering, project management and service delivery teams to develop competitive solutions and ensure successful implementation.

• Identify cross-selling and upselling opportunities to expand existing accounts and strengthen customer relationships.

• Monitor market trends, competitor activities and industry developments to identify new business opportunities and maintain a competitive advantage.

• Ensure a high level of customer satisfaction through proactive account management and timely resolution of customer issues.

Requirements

• Degree, Diploma or ITE qualification in Engineering, IT, Business or a relevant discipline.

• Relevant experience in IT, telecommunications or technology sales.

• Experience in public sector or commercial account management and business development will be an advantage.

• Familiarity with telecommunications and IT infrastructure services such as dark fibre, leased lines, Ethernet, MPLS, colocation, cloud, SDN and NFV.

• Understanding of public sector procurement and tender processes, or experience managing corporate and enterprise customers, will be an advantage.

• Proven track record in achieving sales targets and developing new business opportunities.

• Strong relationship management, commercial acumen and negotiation skills, with the ability to engage stakeholders at all levels.

• Excellent command of English, with strong communication, presentation and interpersonal skills.

• Proficient in Salesforce.com or other CRM systems.

• Independent, self-motivated and results-oriented, with the ability to work under pressure in a competitive environment.

• Strong decision-making, problem-resolution and creative problem-solving skills.