IT PMO

Key Responsibilities

• Project Management: Overseeing project timelines, deliverables, and resource allocation for the completion of works within scope of the technical project.
• Compliance Oversight: Ensuring all project activities adhere strictly to relevant government regulatory requirements.
• Risk Management: Identifying potential risks to project execution and recommending appropriate mitigation strategies.
• Reporting and Documentation: Preparing reports and maintaining records for audit and internal review purposes.
• Stakeholder Communication: Act as the liaison between project teams, compliance departments, and other key stakeholders.

• Provide on-site technical support to assigned clients and ensure smooth operation of our systems and solutions.

• Learn, understand and become proficient in the company’s products, systems, software and technical processes.

• Troubleshoot and resolve technical issues related to system functionality, connectivity, hardware and software.

• Perform system configuration, testing, installation, maintenance and basic troubleshooting where required.

• Work closely with internal technical, engineering, product and support teams to investigate and resolve complex issues.

• Monitor system performance and identify potential technical issues before they impact client operations.

• Support system implementation, testing, deployment and project-related activities at the client’s site.

• Gather and analyse client requirements, technical issues and feedback, and communicate them clearly to relevant internal teams.

• Provide technical guidance and explanations to clients and end users when required.

• Maintain proper documentation of system configurations, technical issues, troubleshooting activities and solutions.

• Conduct basic user training and demonstrations on system functions where required.

• Participate in project meetings, site inspections, testing and other activities related to client projects.

• Ensure all assigned technical tasks are completed within the required timeline and in accordance with company standards.

• Perform other technical and project-related duties as assigned.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Computer Engineering or a related field.

• Candidates with an Electrical & Electronic Engineering background will have an added advantage.

• Strong interest in learning and supporting technical systems, software and technology solutions.

• Good understanding of basic software, hardware, networking and troubleshooting concepts.

• Ability to diagnose problems systematically and identify practical solutions.

• Comfortable working on-site at client locations and interacting directly with customers.

• Good communication and interpersonal skills, with the ability to explain technical matters clearly to non-technical users.

• Strong analytical and problem-solving skills.

• Able to work independently while also collaborating effectively with internal teams.

• Fast learner with the ability to understand and adapt to new systems and technologies.

• Good attention to detail and strong sense of responsibility.

• Experience in technical support, application support, system implementation, project engineering or customer-facing technical roles will be an advantage.

• Experience with IoT, GPS/telematics, connected devices, vehicle technology or similar technology solutions will be an added advantage.

• Willingness to travel or work at client sites when required.