UI/UX Designer (Location: North East)

Role Overview

We are looking for a Designer with strong user research skills to lead end-to-end design, from understanding user needs and defining problems to prototyping, testing, implementation, and continuous improvement.

Please attach your portfolio showcasing relevant projects as part of your application.

Responsibilities

• Plan and conduct user research, including interviews, contextual inquiry, concept testing, and usability testing.
• Translate research findings into user journeys, task flows, wireframes, prototypes, and high-fidelity UI designs.
• Design intuitive, accessible interfaces that simplify complex workflows and improve user experiences.
• Collaborate with product teams and stakeholders to define problems, validate solutions, and balance user needs with business and technical constraints.
• Work closely with engineers to support implementation, review delivered features, and resolve usability or visual design issues.
• Evaluate released features using user feedback, research, and product data to identify further improvements.
• Facilitate workshops and discussions to build shared understanding and guide design decisions.

Requirements

• 3–5 years of professional experience in UX/UI or product design, with hands-on user research experience.
• A portfolio demonstrating end-to-end design delivery, from research and problem definition to tested designs and implemented solutions.
• Proficiency in user research methods, usability testing, interaction design, prototyping, and high-fidelity UI design.
• Ability to synthesise research findings into actionable insights and communicate design decisions clearly.
• Experience working with multidisciplinary teams in an Agile environment.
• Strong collaboration, facilitation, and stakeholder management skills.
• Empathy, curiosity, and a user-centric mindset, with the ability to understand diverse needs and challenge assumptions constructively.

Good to have

• Experience in social services, community initiatives, or services supporting underserved groups.
• Experience designing for complex workflows or multi-agency environments.
• Knowledge of accessibility and inclusive design practices.
• Familiarity with frontend development.