Call Centre Agent
About this job
Reply to all emails sent by prospective patients to the company’s general enquiry email addresses in a professional, courteous and timely manner
Call or text prospective patients where a phone number has been provided to make appointments and follow up with an email/WhatsApp message.
Handle WhatsApp by replying to messages posted sent in by prospective & existing patientsAdvise estimated treatment cost and briefly describe procedure.
Follow-up on patient leads from other online sources.
Follow-up on leads on a daily basis.
Handle Facebook and Instagram: post comments and reply to messages.
Handle incoming calls that spill over when a clinic has missed them by greeting and re-directing caller appropriately.
Any other related duties as and when assigned
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Frequently asked questions
What salary can I expect?
The employer lists $2,500 – $3,000 for this role at NUFFIELD HOLDINGS PRIVATE LIMITED in Eunos. For comparison, the local market median is about 5 617 $ based on 2 775 similar offers.
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