Cleaning Operation Manager

Key Responsibilities

• Oversee, coordinate, and manage day-to-day cleaning activities across multiple locations.
• Ensure each site is adequately staffed and schedules are properly arranged.
• Carry out routine site audits and quality checks to maintain service standards.
• Address operational challenges quickly, including urgent or after-hours issues.
• Lead, guide, and mentor supervisors and cleaning personnel to ensure strong performance.
• Monitor attendance, discipline, and compliance with company policies.
• Provide hands-on coaching and track staff performance consistently.
• Assist in hiring and assigning new cleaners to various sites.
• Serve as the primary contact for clients on all operational matters.
• Respond to client feedback or complaints promptly and professionally.
• Develop and maintain positive relationships to support client satisfaction and retention.
• Conduct regular site check-ins and update management on client-related matters.

Requirements:

• A Diploma or equivalent educational background is preferred.
• At least 3 years of relevant experience in cleaning, housekeeping, or operational roles.
• Strong leadership abilities with good communication and problem-solving skills.
• Capable of working independently while managing multiple responsibilities in a fast-paced environment.
• Competent in using Microsoft Office applications such as Excel, Word, and Outlook.