Front Office Executive

JOB SUMMARY
As a Front Office Executive, you will be the face of Raffles Sentosa, delivering a refined, gracious, and personalized service that reflects the hallmark of the Raffles brand. You will be responsible for ensuring seamless guest arrivals and departures, anticipating needs, and creating memorable experiences that leave a lasting impression. This role requires exceptional attention to detail, polished communication skills, and a genuine passion for guest service.

WHAT YOU WILL BE DOING

Key Responsibilities

• Deliver a refined and personalized welcome and farewell experience for all guests.
• Handle check-in, check-out, room assignments, and billing with accuracy, discretion, and efficiency.
• Maintain an in-depth knowledge of guest profiles, preferences, and special requests, ensuring information is communicated across relevant departments.
• Recognize and engage loyalty members, offering tailored recognition and benefits.
• Support guest recovery efforts with empathy, tact, and prompt solutions to service challenges.
• Assist guests with services such as transportation, dining reservations, and special arrangements.
• Ensure the lobby and front desk areas reflect the elegance and standards of the Raffles brand at all times.
• Adhere strictly to operating procedures, hotel policies, and brand standards.
• Accurately follow financial and cashiering procedures in compliance with hotel guidelines.
• Participate actively in daily briefings, contributing to team goals and guest satisfaction achievements.
• Uphold impeccable grooming, polished communication, and professional body language.
• Maintain current knowledge of hotel services, facilities, and local attractions to confidently provide recommendations.
• Perform tasks or assignments as directed by Management to support departmental and hotel objectives.

EXPERIENCE AND SKILL REQUIRED

Knowledge and Experience

• Diploma or degree in Hospitality Management or related field preferred.
• Minimum 1–2 years’ experience in Front Office operations within a luxury hotel environment.
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications.
• Strong command of spoken and written English; additional languages are advantageous.
• Familiarity with local culture, attractions, and services is preferred.

Competencies

• Service-oriented with exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Ability to remain composed, confident, and solution-focused in high-pressure situations.
• A team player with the ability to work independently when required.
• Highly motivated, proactive, and committed to exceeding guest expectations.
• Professional appearance, polished etiquette, and a gracious presence at all times.