Centre Experience Coordinator (Customer Service & Administration)

About the role

We're looking for a friendly, organised and people-oriented Centre Experience Coordinator to join our BearyFun family. You will create wonderful experiences for parents and children, keep centre operations running smoothly, and be part of the BearyFun team supporting coaches and colleagues in creating a positive experience for every family.

Key responsibilities

• Welcome parents and children with a warm, friendly attitude

• Attend to enquiries about programmes, class schedules, registrations and enrolments

• Assist parents with enrolments, class changes, make-up classes and other enrolment matters

• Listen to feedback and help resolve concerns professionally and thoughtfully

• Coordinate class schedules, registrations, attendance records and administrative matters

• Work closely with coaches to ensure classes and daily centre activities run smoothly

• Keep records organised and ensure administrative tasks are completed accurately

• Help maintain a welcoming, tidy and child-friendly centre environment

• Support coaches and colleagues in creating a positive experience for every family

• Assist with centre activities, events and team initiatives

About you

• Friendly and approachable – you enjoy interacting with parents, children and colleagues

• Organised and responsible – you can manage different tasks and pay attention to details

• Patient and helpful – you stay calm when handling enquiries and unexpected situations

• Proactive and resourceful – you take initiative and look for ways to get things done better

• A team player – you enjoy working with others and are always willing to lend a hand

• Experience in customer service, administration, retail, hospitality or education is an advantage

About us

At BearyFun Gym, we believe every child deserves the opportunity to move, explore and discover what they are capable of. Through fun, non-competitive gymnastics and movement programmes, we help children develop physical literacy, build confidence and grow into healthy, active individuals.

Benefits

Play a part in helping children grow in confidence and discover what they can do

Enjoy a people-focused role where every day brings different interactions and experiences

Build valuable skills in customer service, communication, administration and centre coordination

Develop your skills and explore future opportunities in senior coordination and centre operations as you grow with the team

Work alongside colleagues who share a passion for helping children learn, move and thriveith customers