Retail Store Supervisor

Job Overview

We are seeking an organized, adaptable, and proactive Store Supervisor to oversee daily store operations and support team performance. In this role, you will be responsible for effective manpower planning and schedule management. When store staffing is insufficient, you will step in directly on the retail floor to provide operational backup. Additionally, you will play a key role in assisting the Store Manager with administrative duties and event/roadshow logistics planning.

Key Responsibilities

1. Manpower & Workforce Allocation

• Scheduling & Roster Management: Design, organize, and manage daily and weekly shift rosters for store personnel to ensure optimal store coverage.

• On-Floor Operational Backup: Actively step in to work on the retail floor (e.g., cashiering, customer service, stock replenishment) whenever there is a shortage of manpower or during peak traffic hours.

• Attendance & Leave Oversight: Monitor attendance, manage leave requests, and resolve sudden absenteeism or scheduling conflicts promptly.

2. Event & Roadshow Logistics Support

• Planning & Execution: Assist in planning off-site roadshows, promotional events, and seasonal product pop-ups.

• Logistics & Inventory Management: Oversee the movement, transportation, setup, and teardown of event materials, merchandise, displays, and point-of-sale (POS) equipment.

• Event Staffing: Coordinate manpower allocation specifically for roadshows and events to guarantee smooth operations.

3. Store Operations & Store Manager Support

• Management Assistance: Work closely with the Store Manager to implement operational policies, store strategies, and sales targets.

• Daily Operations Oversight: Ensure store standards regarding cleanliness, visual merchandising, stock availability, and loss prevention are maintained.

• Customer Service & Issue Escalation: Handle customer inquiries, feedback, and complaints professionally, escalating complex issues to the Store Manager when necessary.

• Reporting & Administrative Tasks: Assist with inventory audits, stock counts, sales tracking, and operational reports.

Qualifications & Requirements

• Experience: Minimum of 1–3 years of experience in retail, customer service, or store operations (prior experience in a supervisory or team lead role is preferred).

• Flexibility & Mobility: Willingness to step onto the sales floor to cover shifts and travel to event/roadshow locations as needed.

• Organizational Skills: Strong ability to plan schedules, coordinate logistics, and manage time effectively under tight deadlines.

• Communication Skills: Excellent interpersonal and communication skills to work effectively with team members, management, and event vendors.

• Problem-Solving Ability: Adaptable and quick to respond to sudden staffing shortages or event setup challenges.