Supervisor, Operations, Contract Logistics

Job Purpose
Supervise day-to-day ASRS activities and frontline operators to ensure safe, accurate and timely order processing. Monitor workflow, perform routine SAP EWM checks, resolve standard operational issues and escalate complex system or equipment problems.

Responsibilities
· Supervise daily ASRS shift activities and allocate operators according to released orders, priorities, customer cutoffs and safety requirements.

· Monitor workstation queues, workload and backlog, and adjust manpower or work sequence to maintain smooth operational flow.

· Carryout routine SAP EWM checks on Warehouse Tasks, Warehouse Orders, handling units, queues and order status during shift execution.

· Respondto standard ASRS or SAP EWM exceptions using approved work instructions and promptly escalate unresolved system, interface or equipment issues.

· Coordinate with M&E, system support and other warehouse teams during downtime, recovery and operational handover.

· Ensure operators follow SOPs for picking confirmations, label printing, handling-unit movement, workstation release and order completion.

· Follow up urgent, ageing, blocked or exception orders and keep the Operations Executive or Manager informed of risks to customer cutoffs.

· Check picking, inventory, handling-unit and processing discrepancies, take immediate corrective action within authority and escalate recurring issues.

· Maintain shift discipline, safe work practices, housekeeping and compliance with SafeWork Procedures in ASRS areas.

· Support cycle counts, stock checks, stock-take activities and basic reconciliation of physical and system discrepancies.

· Prepare accurate shift reports on productivity, backlog, exceptions, downtime, manpower and outstanding actions.

· Conduct shift briefings, on-the-job coaching and basic process training for new or cross-trained operators.

· Liaise with inbound, LPS/MPS, packing, outbound and administrative teams to support timely handover between processes.

· Suggest practical improvements to safety, productivity, quality and workflow for review by management

· Perform other operational and supervisory duties assigned by management.

Requirements
· NITEC/ Diploma in Supply Chain Management, Mechanical engineer or related discipline
· 3 o 5 years’ experience in Warehousing / Picking, Packing & Inventory control especially in a computerised warehouse environment.
· Knowledge in SAP EWM for outbound and ASRS activities is preferred

· Understanding of ASRS workstation flow, source and destination movement, and downstream staging.

· Ability to carry out approved first-level recovery steps, capture relevant information and escalate issues correctly.

· Basic use of operational reports or data extracts for workload, backlog, productivity and issue tracking