Customer Fulfillment Representative

Job Description:

• Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up.
• Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control.

• Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information.
• Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc.
• Receive and register customer complaints and forward them to the relevant departments.
• Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP.
• Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc.
• Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department.
• Participate in continuous improvement programs and identify potential improvement in processes and activities.
• Ensure proper documentation of work processes.

Job Requirements:

• Minimum 3 to 5 years of experience in preparing full set of export shipping documents.
• Minimum 1 to 2 years of experience in handling LC shipments.
• Proficient in SAP (SD module) and Microsoft Excel
• Meticulous and responsible, take initiative and has positive attitude.