IT Helpdesk Engineer / IT Onsite Support Engineer

IT Helpdesk Engineer / IT Onsite Support Engineer

Monthly Salary: SGD $2,400 – $3,000
Work Location: Toa Payoh, Singapore
Employment Type: Full-Time
Job Category: Information Technology / Helpdesk & IT Support
Experience Required: No prior professional IT support experience required

About the Role

Our client, an IT services company in Singapore, is seeking a motivated and service-oriented IT Helpdesk Engineer to provide onsite and remote technical support to end users.

The successful candidate will assist with daily IT operations, hardware and software troubleshooting, desktop support, system maintenance, user account administration, and IT infrastructure support.

This position offers practical exposure to Windows operating systems, Microsoft Active Directory, Microsoft Intune, endpoint management, IT security, and computer imaging technologies.

Applicants with relevant IT qualifications or equivalent technical knowledge, including fresh graduates and individuals without prior professional IT support experience, are welcome to apply.

Training and guidance will be provided to support the development of technical competencies.

Key Responsibilities

1. IT Helpdesk & End-User Support

• Provide Level 1 onsite and remote IT technical support to end users.

• Diagnose and troubleshoot desktops, laptops, Windows operating systems, software applications, printers, and network connectivity issues.

• Create, update, track, and resolve IT support tickets.

• Follow up on reported incidents and service requests until resolution.

• Coordinate with Level 2 technical support teams for issues requiring further investigation.

• Communicate professionally with end users and provide updates on troubleshooting progress.

2. Desktop Support & IT Infrastructure

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripheral devices.

• Perform operating system installations, software deployments, system updates, and basic hardware maintenance.

• Assist with computer imaging and reimaging using Rufus, Acronis, or equivalent tools.

• Maintain desktop hardware configurations, operating system images, and technical documentation.

• Perform periodic IT system checks, preventive maintenance, and IT asset inventory updates.

• Assist with basic network connectivity troubleshooting, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.

3. User Account Administration & Endpoint Management

• Assist with creating, modifying, and disabling user accounts using Microsoft Active Directory.

• Support user account administration and device management through Microsoft Intune and related Microsoft platforms.

• Assist with user onboarding, offboarding, device configuration, and access permissions.

• Learn and assist with endpoint compliance policies, conditional access configuration, and security reporting.

• Use endpoint management portals to monitor devices, deploy patches, manage applications, and perform authorised remediation activities.

• Follow established IT security policies and operational procedures.

4. IT Operations & Documentation

• Maintain accurate IT incident records, troubleshooting documentation, and asset inventory.

• Perform routine IT checks and preventive maintenance.

• Assist with workstation setup, IT equipment deployment, and software installation.

• Collaborate with technical teams to resolve IT-related incidents.

• Participate in technical training and continuous improvement of IT support processes.

Job Requirements

Essential Qualifications & Skills

• NITEC, Higher NITEC, Diploma, Degree, or equivalent qualification in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related discipline. Applicants with equivalent technical training or demonstrated practical IT knowledge will also be considered.

• Basic understanding of Windows operating systems, computer hardware, and software troubleshooting.

• Interest in troubleshooting, configuring, maintaining, and repairing desktops and laptops.

• Good analytical, troubleshooting, and problem-solving abilities.

• Good communication and interpersonal skills when assisting end users.

• Able to document technical issues and follow established troubleshooting procedures.

• Able to work independently and collaborate effectively with colleagues.

• Responsible, organised, self-motivated, and willing to learn.

• Able to communicate professionally, adapt to different user needs, and handle challenging support situations calmly.

Additional Technical Knowledge (Advantageous but Not Mandatory)

• Microsoft Active Directory and user account administration.

• Microsoft Intune, Microsoft Entra ID, or Microsoft 365.

• Computer imaging tools such as Rufus or Acronis.

• Basic computer networking, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.

• IT ticketing systems and incident management.

• Endpoint management, software deployment, and patch management.

• Conditional access, endpoint compliance policies, and basic IT security practices.

• IT asset management and preventive maintenance.

Work Experience

• No prior professional IT support experience is required.

• Fresh graduates and entry-level applicants are welcome to apply.

• Relevant internships, academic projects, technical training, or hands-on IT troubleshooting experience would be advantageous but are not mandatory.

Training & Development

• On-the-job training and technical guidance.

• Hands-on experience in IT helpdesk and desktop support operations.

• Exposure to Microsoft technologies, endpoint management, and IT infrastructure.

• Opportunities to develop technical troubleshooting, communication, and IT service management skills.

• Progressive learning opportunities based on demonstrated competencies and operational requirements.

How to Apply

Interested applicants are invited to submit an updated resume outlining relevant educational qualifications, technical skills, certifications, internships, projects, and employment experience, where applicable.

Applications will be assessed fairly based on job-related qualifications, technical knowledge, competencies, and suitability for the position.

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495