Patient Service Associate, Specialist Outpatient Clinic*(6293)

Job Purpose

· To deliver friendly, efficient customer serviceand create a warm and welcoming atmosphere for all internal and externalcustomer/patients.

· With the key aim to provide excellence patientcare and satisfaction.

Duties and Responsibilities

· Primary Duties and Responsibilities

· Incredible care for patients:

· Practice NUH Service Acts – “G.O.O.D” toenquiries from patients and/or NOK.

· Ensure compliance to SOC Operations Standards

· Handle patient feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.

· Counter assistant

· Perform registration and screening of patients, with accuracy and no data breach.

· Ensure accurate billing and timely collection of payment on the same day.

· Ensure compliance to clinic facilitiesreadiness, e.g. Patient waiting area and self-service kiosks

· Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.

· Room assistant

· Assist clinicians and/or therapists for a smooth clinic consultation.

· Ensure proper care and coordination and coordinate first/follow-up appointments for patients.

· Manage wait time and keep patient updated in a timely manner.

· Monitor and clear EPIC workqueue on same workday.

· Incredible care for staff:

· Be ready for deployment across all clinics.

· Create our future:

· Engage patient on the use of kiosks and NUHS mobile application.

· Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)

· Secondary Duties and Responsibilities

· Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (e.g.: adminsupport duties, statistics etc.).

· Participate in quality improvement project(e.g.: 6S, RIE, service improvement project).

Job Specification/ Requirements

· Minimum“N” level holder with relevant healthcare experience.

· Healthcareor service or related industry is preferred.

· Proficientin computer skills.

· Teamplayer with good communication and interpersonal skills.

· Ableto multitask and work in a fast-paced environment.