Client Engagement Officer

Job Purpose

The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience.

Key Responsibilities

• Respond promptly and professionally to all enquiries via WhatsApp and phone calls.

• Handle outbound and cold calls to prospective and existing clients to generate appointments.

• Follow up on leads and enquiries to convert them into confirmed appointments.

• Arrange, confirm and follow up on client/patient appointments.

• Re-engage past clients and follow up on cancelled, missed or pending appointments.

• Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.

• Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.

• Support conversion of enquiries and appointments into treatment sales.

• Maintain accurate records of leads, follow-ups, appointments and outcomes.

• Work closely with the clinic and MediSpa teams to ensure a smooth client journey.

• Maintain a consistently high standard of client/patient service and experience.

• Achieve assigned appointment, conversion and sales KPIs.

Requirements

• Experience in customer service, telesales, telemarketing or appointment setting preferred.

• Experience in aesthetics, beauty, wellness or healthcare is a must.

• Strong communication and interpersonal skills.

• Confident in handling both inbound enquiries and outbound calls.

• Sales-oriented with good follow-up and closing skills.
  

  What We Offer

  Competitive commission and incentive opportunities on top of a fixed basic salary.

  Earn commission for every qualified new-lead booking and additional incentives for successful new sales conversions.

  Uncapped earning potential, with rewards directly linked to your ability to engage clients, secure bookings and drive sales.

  A performance-driven environment with opportunities for career growth and higher earnings through strong individual results.