IT Support Engineer (Manufacturing, 1-Year Contract)

About the company
Our client is a global medical device MNC with a manufacturing facility in Singapore. They're looking for a hands-on IT professional to be the go-to IT person on site, supporting the plant's day-to-day operations as part of an APAC regional IT team.

What you'll do

• Give 1st and 2nd level support for laptops, desktops and mobile devices across Windows, Microsoft 365 and iOS
• Support Active Directory, Windows Server and virtualised server environments, plus the site network
• Manage incidents and service requests to ITIL practices through a ticketing tool
• Image, deploy and track laptops, desktops, servers and smartphones
• Support telephony and VOIP systems
• Support users on Microsoft Office and ERP applications
• Prepare IT for quality audits and stocktakes, and keep documentation to ITIL standards
• Take part in system implementations and IT projects, working with business users
• Provide occasional after-hours support when needed

What you'll bring

• A Diploma or Degree in IT; Microsoft certifications are a plus
• At least 3 years in IT service operations, service desk or desktop support
• At least 3 years of hands-on experience with Active Directory, Windows Server, Windows 10/11 and Office 365
• Experience deploying end-user devices and servers, and supporting networks
• Familiarity with ITIL, BMC Remedy, VOIP, VMware or SAP client (a plus)

Working arrangement
Fully on site at the manufacturing plant

Jessie Alayna Tan (R22109280)

EA License: 22S1193