We’re Hiring! - Application Support Engineer

Job Summary

We are seeking a skilled Application Support Engineer to provide Level 2 (L2) and Level 3 (L3) production support for banking and payment applications. The ideal candidate will have strong hands-on application and product knowledge, experience in production support and troubleshooting ,and a solid understanding of banking payment systems and transaction processing.

Key Responsibilities

• Provide L2/L3 production support for banking applications and payment systems.
• Perform incident and problem management, including detailed root cause analysis (RCA) and corrective and preventive actions.
• Troubleshoot application, middleware, database, infrastructure, and system integration issues.
• Monitor payment transactions, application performance, system availability, and overall production health.
• Analyze payment transaction data, logs, and system metrics to identify trends, anomalies, and potential operational issues.
• Support payment processing systems, including FAST-RT, MEPS+, and cross-border payment solutions.
• Coordinate and support application releases, deployments, production changes, software upgrades, and enhancements.
• Deliver application enhancements, bug fixes, and maintenance activities to improve system reliability and functionality.
• Proactively recommend improvements to enhance system stability, performance, productivity, and maintainability.
• Participate in Business Continuity Planning (BCP), Disaster Recovery (DR) drills, and operational readiness activities.
• Support application testing, system validation, regression testing, and post-deployment verification.
• Maintain technical documentation, support procedures, incident reports, and knowledge base articles.
• Coordinate with business users, application development teams, infrastructure teams, vendors, and other stakeholders to resolve production issues.
• Follow ITIL-based incident, problem, and change management processes.
• Ensure production support activities comply with operational procedures, security policies, and banking requirements.

Skills and Qualifications

• 3–5 years of relevant experience in application development and/or production support within the banking or financial services domain.
• Strong hands-on application and product knowledge, particularly in technologies such as:
• Java and Spring Framework
• Oracle Database and SQL
• Oracle WebLogic
• .NET and BizTalk
• Banking payment systems, including FAST-RT, MEPS+, and cross-border payments
• Experience supporting applications in Linux and Windows environments.
• Good understanding of APIs, RESTful services, microservices, and system integrations.
• Familiarity with DevOps practices and CI/CD pipelines.
• Good understanding of ISO 20022 messaging standards and payment message processing.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Exposure to ITIL Incident Management and Problem Management processes.
• Understanding of JUnit, PMD, and SonarQube for software quality assurance and code analysis.