Operations & Customer Service Manager

Job Summary

Operations and Customer Service Manager responsible for driving sales growth and customer satisfaction by acquiring new customers, enhancing operational systems, and collaborating across departments to ensure quality and efficiency.

Responsibilities

• Identify and engage new customers to increase sales and enhance customer satisfaction
• Develop, implement, and maintain operational systems and SOPs including social media management, advertising, ordering processes, quality control, inventory management, and cost control
• Collaborate with all departments to ensure consistent quality and operational efficiency
• Prepare and deliver timely reports to support decision-making and performance tracking