(Senior) Executive – Volunteer Management

Methodist Welfare Services (MWS) is committed to empowering people to have life to the full.

What started as an act of compassion has since grown into a network of services supporting communities across Singapore. We meet people at different points of struggle – poor health, strained relationships, financial distress, or simply feeling alone – and support them to rebuild resilience, restore dignity, and strengthen the relationships that matter most.

Together, our staff, volunteers, partners, and churches serve as a community so that care does not sit on any one pair of shoulders. Our hope is simple: that everyone, regardless of race, language or religion, discovers their strengths, grow into their potential, and experience fullness of life.

https://mws.sg/

Responsibilities

• Support the development, implementation and constant improvement of the Volunteer Management (VM) structure and process and centre compliance.

• Responsible for implementing overall VM strategy and plan which include:

• Giving input on volunteering programmes and community outreach projects in discussion/collaboration with MWS centres and other stakeholders (churches, corporates, schools)

• Supporting the development of relevant training content as well as trainers to equip volunteers to perform their job roles

• Establishing and leveraging on volunteer relationships to develop deeper and more sustainable partnerships for MWS

• Managing the volunteer database and generate insights and recommendations from volunteering data

• Conducting regular volunteer needs assessments

• Managing communications and mobilisation of volunteers according to needs on the ground

• Assisting on the development of appreciation incentives and events for volunteers

• Enlarging base of corporate volunteering partnerships

• Identify publicity needs for volunteer campaigns and support development of publicity materials required to highlight MWS volunteering needs and opportunities.

• Manage volunteer relationships which includes managing new volunteer signups, developing and tracking engagement plans.

• Work with MWS volunteer leads towards the sharing and adoption of agreed programmes, standards and guidelines.

• Ensure that all centres comply with volunteer management SOPs and implement risk management procedures

• As a team player, help achieve set fundraising targets through planning and implementation of assigned donors and campaigns

• The role requires close collaborations with MWS’ network of centres and entails working and meeting cross-centre teams on a regular basis.

Job Requirements

• Degree Holder in relevant qualifications.

• Minimum of 1-3 years’ work experience in project/event management, training and programme development (for senior role – 3 to 5 years of working experience)

• Experience in volunteer management in the social service industry is advantageous

• Strong in writing, communicating in English and conversant in a 2nd language

• Comfortable with making presentations and public speaking