IT Support Engineer (L1 / Desktop Support) – Roaming

IT Support Engineer (L1 / Desktop Support) – Roaming

Package: Basic salary plus incentive
Location: Roaming role
Working hours: 9am–6pm, five days a week
After-hours duties: As scheduled on the roster

About the role
Our client, an IT services provider, is looking for an L1 IT Support Engineer to provide frontline support to business users. This is a roaming role involving visits to different customer sites in Singapore, with remote support where assigned.

Key responsibilities

• Troubleshoot desktops, laptops, printers and peripherals; install and configure standard software.
• Support Windows, basic macOS and Microsoft 365 applications, including Outlook, Teams and OneDrive.
• Assist with password resets, account unlocks, MFA and user access requests following approved procedures.
• Resolve basic LAN, Wi-Fi and VPN connectivity issues at the user-device level.
• Carry out device setup, onboarding/offboarding checklists and IT asset record updates.
• Follow security procedures, document incidents clearly and escalate complex issues to L2 engineers or vendors.
• Keep users informed and manage support tickets against service priorities.
• Participate in after-hours support when scheduled on the roster.

What we’re looking for

• Higher Nitec or equivalent in IT or Computer Science, or relevant practical experience.
• Foundation in desktop support, Windows troubleshooting, Microsoft 365 and basic networking.
• Clear customer communication, systematic troubleshooting and good documentation habits.
• Comfortable travelling between customer sites in Singapore.
• Relevant internship or part-time IT support experience is considered.
• CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals certification is an advantage.

How to apply
Apply with your updated CV, expected monthly basic salary and notice period.

People Connects Pte Ltd
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