Business Support Administrator

What You'll Do

Contracts & Budgets

• Prepare and submit eMemos and e-CRFs on behalf of requestors, making sure contracts are renewed before they expire
• Track OPEX/CAPEX budgets, purchase requisitions, purchase orders, invoices and goods receipts
• Work with Procurement and Finance on maintenance and licence renewals

Incident & Problem Tracking

• Keep incident and problem records accurate and up to date
• Follow up on missing impact descriptions and problem tickets stuck in draft or review

Audit, Risk & Compliance

• Organise audit records, findings and supporting documents so they are easy to retrieve
• Track audit actions, mandatory training and timesheet compliance

People & Onboarding

• Run smooth onboarding and offboarding so new joiners are ready from Day 1 (staff pass, laptop, LAN ID, system access)
• Coordinate with HR and use Workday to gather new hire information

Documentation & Governance

• Write and refresh SOPs and knowledge documents
• Keep files organised across uCloud, Confluence and SharePoint
• Set up meetings, capture minutes and follow up on action items
• Prepare reports and inputs for pillar-level reporting

Business Continuity & Readiness

• Coordinate with business teams on BCP, Disaster Recovery activities and call trees
• Support team readiness for OS patching, maintenance windows and Control-M scheduled activities
• Handle routine tasks such as health-check coordination, blackout window submissions and change request (CRQ) raising

What We're Looking For

• 1 to 4 years of experience in IT operations support, administration or a financial institution
• Strong in Microsoft Excel (data tabulation and reporting) and PowerPoint
• Excellent organisation. You can juggle multiple priorities, such as several onboardings in one day, without dropping the ball
• Clear written communication and an eye for detail in documentation
• Comfortable working with incident and problem management processes
• Experience with budgets, supplier contracts, memos or invoices is a plus
• Familiarity with Workday or HR processes is a plus
• Banking or financial services exposure is preferred but not essential