Customer Relation Officer/ Site Admin (CRO/ACRO)

Job Description & Responsibilities

• Liaise with residents on HIP works, including explaining work schedules, procedures and arrangements.

• Conduct door-to-door visits and follow up with residents on work commencement, access arrangements and outstanding matters.

• Handle residents’ enquiries, feedback and complaints professionally, and coordinate with the Project Manager and site team for resolution.

• Coordinate with HDB representatives, consultants, subcontractors and site personnel on daily project matters.

• Prepare and maintain project documentation, including resident records, work schedules, notices, forms and progress reports.

• Monitor daily site progress and worker attendance, and report delays or issues to the Project Manager.

• Assist in coordinating unit inspections, defect rectification and follow-up works.

• Maintain proper records of resident feedback, complaints, site activities and completed works.

• Assist with site administration, including filing, emails, data entry, purchasing and expense documentation.

• Ensure compliance with project procedures, site safety requirements and relevant HDB requirements.

• Perform other administrative and coordination duties as assigned by management.

Requirements

• Minimum GCE O-Level / SPM qualification.

• Minimum 2 years of administrative or customer service experience, preferably in construction, HDB HIP or home improvement projects.

• Familiarity with HDB processes and residential upgrading works will be an advantage.

• Proficient in Microsoft Office, especially Excel, Word and Outlook.

• Good communication and interpersonal skills, with the ability to handle residents’ enquiries and complaints professionally.

• Good organisational skills, attention to detail and proper documentation practices.

• Able to coordinate with multiple parties and work in a fast-paced site environment.

• Willing to work on-site and conduct door-to-door resident liaison when required.

• Able to work independently and support the Project Manager and site team effectively