Volunteer Management Manager

Requirements

• Degree in Social Work, Community Development, Business Management or related field.
• At least 3 years of relevant experience in volunteer management, community partnerships or programme management.
• Strong interpersonal, communication and stakeholder management skills.
• Familiarity with NCSS Volunteer Management Framework and sector standards.
• Proficient in volunteer management systems and digital engagement tools.

Responsibilities

Volunteer Strategy, Governance & Framework Enhancement

• Lead the review, refinement and implementation of 4S’ existing Volunteer Management Framework to ensure relevance, scalability and alignment with organizational strategy.
• Translate the volunteer strategy into enterprise-wide policies, SOPs, KPIs and governance structures across all facilities.
• Ensure volunteer planning is integrated into service delivery models, programme needs and workforce planning.

Volunteer Systems & Digital Enablement

• Serve as business owner of the Volunteer Management System, ensuring it supports strategic planning, engagement tracking and impact measurement.
• Drive system adoption, data integrity and analytics use for evidence-based decision-making.
• Partner with the Project Manager and vendors to optimize workflows, dashboards and reporting.

Engagement, Retention & Recognition

• Build strong volunteer engagement through regular appreciation, feedback mechanisms and peer-sharing platforms.
• Implement recognition programmes (awards, certifications, progress opportunities).
• Use data insights to identify engagement gaps, retention risks and improvement opportunities.

Training & Capability Development

• Work with external partners (NCSS, NVPC, sector agencies) to benchmark practices and adopt sector best practices.
• Equip volunteers with skills for specialized roles (e.g., eldercare, dementia support, therapy, digital facilitation).
• Upskill staff in volunteer engagement and supervision.

Governance, Systems & Reporting

• Ensure compliance with NCSS Volunteer Management Framework, safety protocols and data protection requirements.
• Manage Volunteer Management System (VMS) for accurate records, scheduling, and analytics.
• Produce organisation-level volunteer impact, utilisation and outcome reports for Management and Board.
• Support risk management and safety protocols for volunteer activities.

Partnerships & Outreach

• Develop strategic volunteer pipelines with corporates, schools and community partners to support long-term sustainability.
• Work with Communications to strengthen volunteer branding, outreach and storytelling.
• Explore funding and sponsorship opportunities linked to volunteerism initiatives.

Working Hours

• Five-day work week, up to 44 hours per week
• Availability to attend meetings or work on weekends when required
• Willingness to work five days per week at Eunos Crescent

We regret that only shortlisted applicants will be notified.