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Company Overview

Established in 2009, the company evolved from a second-hand electronics shop to a wholesale distributor specializing in laptop computers and e-commerce sales.

Job Summary

Support office administration and e-commerce operations by managing customer service, order processing, invoicing, data updates, and reporting to ensure smooth business functions and customer satisfaction.

Responsibilities

• Deliver friendly and responsive service to internal and external customers and visitors by addressing administrative and logistical requests promptly
• Perform office support tasks including maintenance coordination to ensure a well-functioning work environment
• Process invoicing and support purchase activities accurately to maintain financial records
• Update and maintain data records to support business operations and reporting needs
• Manage online e-commerce account sales by coordinating product listings and customer interactions
• Coordinate order processing, delivery, and returns to ensure timely and accurate fulfillment of customer orders
• Implement e-commerce activities to enhance online sales performance and customer engagement
• Monitor website functionality to maintain smooth user experience and operational stability
• Oversee fulfillment processes including store pick-up and delivery services to meet customer expectations
• Prepare and analyze insights reports based on data to track business performance and inform decision-making
• Track and report business outcomes derived from data-driven insights to support strategic planning
• Perform ad hoc tasks as required to support business operations and team needs