Area / Senior Area Manager

We are looking for a highly driven Area Manager / Senior Area Manager to oversee operations across multiple outlets in Singapore.

This is a hands-on, operations-heavy leadership role responsible for ensuring smooth daily operations, strong manpower control, and consistent execution of brand standards across all outlets.

You will play a key role in driving performance, developing outlet teams, and ensuring operational excellence aligned with HQ expectations.
Key Responsibilities

1. Multi-Outlet Operations Management

• Oversee day-to-day operations across 5 outlets
• Ensure all outlets meet brand SOPs, food quality, and service standards
• Conduct regular outlet visits and audits

2. Manpower Planning & Control

• Manage outlet staffing, scheduling, and deployment
• Optimize manpower cost while maintaining service quality
• Work closely with outlet managers on rostering and productivity

3. Team Leadership & Development

• Lead, coach, and develop Outlet Managers and Supervisors
• Build a strong service culture and accountable team environment
• Handle performance reviews, discipline, and staff retention

4. Sales & Performance Management

• Drive outlet sales and profitability
• Monitor KPIs (sales, food cost, labour cost, wastage)
• Identify gaps and implement improvement strategies

5. Operational Excellence

• Ensure consistency in food quality and customer experience
• Troubleshoot operational issues across outlets
• Maintain high standards in hygiene, safety, and compliance

6. HQ Liaison & Reporting

• Align local operations with HQ expectations and standards
• Prepare reports and provide updates on outlet performance
• Execute HQ initiatives, campaigns, and menu rollouts

Requirements

• Minimum 3–5 years (Area Manager) or 5–8 years (Senior Area Manager) in multi-outlet F&B operations
• Strong experience in casual dining / chain restaurant environment
• Proven ability to manage multiple outlets and teams simultaneously
• Strong understanding of manpower planning, cost control, and operations
• Hands-on, ground-oriented leader (not desk-bound)
• Strong leadership, communication, and problem-solving skills
• Able to work weekends and peak periods when required

What We’re Looking For

• Someone who is operationally sharp and detail-oriented
• Strong sense of ownership and accountability
• Able to balance manpower cost vs service quality
• Comfortable being challenged and working in a structured brand environment