Operation Executive

Job Description:

• Organizes, splits and plans day-to-day work of warehouse operators to ensure smooth and efficient operations.

• Supervises operations, including capacity booking, pickup arrangements, shipment planning, and follow-up throughout the transportation process.

• Arranges pickup, finalizes booking, and optimizes booking arrangements to maximize operational efficiency.

• Implements and ensures compliance with Standard Operating Procedures (SOPs) for handling ecommerce small parcels and bulk cargo.

• Performs packing and scanning activities for small parcels as part of warehouse operations, ensuring accurate processing and timely handling of shipments. This includes carrying out re-weight and scanning activities for small parcels. Travelling to other warehouse sites may be required.

• Ensures that all required export documentation is completed in accordance with applicable regulations and internal procedures.

• Monitors shipment status in the export area and throughout transportation, identifies incidents, and coordinates timely resolution.

• Supports Customer Service in resolving shipment-related incidents and exceptions.

• Builds and maintains strong working relationships with key suppliers while continuously monitoring supplier performance and implementing improvement plans when necessary.

• Identifies training needs and development opportunities to build a highly skilled and effective operations team.

• Establishes and maintains collaborative relationships with internal functions and serves as a subject matter expert for ad hoc operational queries relating to assigned accounts.

• Ensures customer requirements are properly implemented before regular business services commence.

• Maintains accurate filing and documentation in compliance with governance requirements and internal policies.

• Conducts biweekly warehouse housekeeping to maintain a clean, organized, and safe working environment.

Job Requirements:

• Minimum O-Level qualification; Diploma in Logistics, Supply Chain Management, or a related field is preferred.

• Willingness to travel to other worksites when required to support scanning and operational activities.

• Willingness to perform hands-on warehouse duties, including packing and scanning small parcel shipments.

• Forklift and DG certification are an advantage.

• Strong communication skills to effectively interact with both internal and external stakeholders.

• Ability to work under pressure in a fast-paced environment.

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.