Junior IT Support Technician
About this job
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The role
Entry-level, hands-on and client-facing. You'll support our internal teams and clients across hardware, software and networks, with real exposure to IT support, networking and systems administration.
What you'll do
- Troubleshoot hardware, software and network issues
- Support daily system administration, software installations, updates and configurations
- Help maintain IT infrastructure, including servers and databases
- Monitor system performance; support cybersecurity, backup and disaster-recovery routines
- Provide technical support to internal teams and clients, including on-site
- Maintain IT documentation — network diagrams, user guides and SOPs
- Participate in IT projects and the rollout of new solutions
- Collaborate with cross-functional teams on IT-related tasks
What we're looking for
- NITEC, Diploma in Computer, IT or a related field
- Fluent spoken English and Mandarin — required to support our Chinese-speaking clients
- Good working knowledge of Windows and networking fundamentals
- Positive attitude, hardworking and efficient; able to multi-task in a fast-paced environment
- Ability to learn and adopt the latest AI tools
Advantageous
- Experience in application software support, with on-site support and implementation
- Knowledge of databases and/or programming
