Operations Executive – Air Import

What You Will Be Doing

• Coordinate and manage daily air import shipments from pre-arrival to final delivery.

• Liaise with airlines, overseas agents, customers, transporters and relevant authorities to ensure smooth cargo clearance and delivery.

• Monitor flight arrivals, shipment status and cargo availability, providing timely updates to customers.

• Prepare, verify and process import shipping documents, including Air Waybills (AWB), arrival notices and delivery orders.

• Handle customs declarations and coordinate import permit applications through TradeNet, ensuring compliance with Singapore Customs regulations.

• Arrange cargo collection from airlines and ground handling agents, and coordinate transportation for final delivery.

• Resolve shipment discrepancies, delays, cargo shortfalls and other operational issues promptly.

• Maintain accurate shipment records, update the Freight Management System (FMS) and ensure timely job closure.

• Coordinate with the Accounts Department on billing, disbursements and shipment-related charges.

• Perform other operational and administrative duties as assigned.

What We Are Looking For

• Relevant educational qualifications in Logistics, Supply Chain Management or a related discipline are preferred. Candidates with relevant operational experience will also be considered.

• Prior experience in airfreight forwarding operations is advantageous. Candidates with relevant logistics experience and a willingness to learn are encouraged to apply.

• Familiarity with airfreight documentation, customs procedures, TradeNet and import clearance processes would be an advantage.

• Good coordination, organisational and problem-solving skills.

• Ability to manage multiple shipments and work efficiently under tight deadlines.

• Strong communication and interpersonal skills when dealing with customers, airlines and transporters.

• Proficiency in Microsoft Office applications and willingness to learn freight management systems.

• Detail-oriented, responsible and able to work both independently and as part of a team.

• A proactive attitude and willingness to take ownership of shipments from arrival to delivery.