Front Office Manager

Key Responsibilities

• Lead the day-to-day operations of the Front Office team to ensure high standards of service at all times.
• Develop and implement new strategies and systems to improve efficiencies in Front Office operations.
• Ensure room occupancy information is collated and maintained accurately and properly communicated to respective departments.
• Ensure all guests are well taken care of and accorded attention.
• Handle and resolve guest complaints or contentious issues.
• Review compliance management on organisational guidelines and legal regulations required for Front Office operations.
• Develop crisis management, business continuity and recovery plans for the Front Office.
• Analyses rate variance and monitors credit limit report.
• Manage departmental budgets to ensure proper utilisation and accounting of resources.
• Any other duties as assigned.

Requirements

• Minimum Diploma or professional qualifications in Hotel Management.
• Minimum 6-8 years of relevant experience in Front Office operations including 2-3 years as an Assistant Front Office Manager or Senior Duty Manager.
• Comprehensive knowledge in using Hotel PMS.
• Proficient in all aspects of Front Office computer system, including software maintenance, report generation, analysis and configuration changes.
• Ability to handle multiple tasks under time and resource pressure.
• Excellent verbal and written communication skills.
• Well-groomed and service-oriented with a passion to serve.
• Strong analytical, problem resolution and leadership skills.