Sales Support Manager

Working hours: Monday to Friday, 9am-6pm

Responsibilities:

• Oversee daily operations of the Sales Support department, leading a team of 6-7 staff
• Build and maintain key customer relationships and gather market intelligence
• Coordinate with Customer Service, Operations and Finance departments to ensure customer requirements are met
• Develop and maintain relationships with overseas agents
• Collaborate closely with Management to identify and pursue opportunities for market expansion and growth
• Contribute ideas on process improvements and implementation of related improvements

Requirements:

• Minimum 10 years of experience in sales, sales support or customer service role within the freight forwarding or logistics industry
• Proven leadership and team management skills
• Strong problem-solving, communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously