Training & Quality Executive / Senior Executive
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Birds of Paradise is Singapore's only Michelin Guide-selected gelato brand, known for our botanical flavours and gelato experiences across 7 boutiques island wide. We're looking for a Training & Quality Executive / Senior Executive to deliver the day-to-day training that builds boutique teams' confidence and consistency, while supporting audits and managing customer feedback.
RESPONSIBILITIES
Independently lead training for new boutique openings, from planning through execution
Deputise for the Training & Quality Manager on routine audits and day-to-day decisions in their absence
Contribute to the design and ongoing improvement of training materials and programmes, not just their upkeep
Coordinate and deliver day-to-day training — onboarding, on-the-job training, and refresher sessions — across boutique and HQ employees
Independently manage customer feedback, reviews, and enquiries, and work cross-departmentally to resolve issues
Support boutique audits and follow-up visits, recording findings and helping close out corrective actions
WHAT WE'RE LOOKING FOR
1-2 years of relevant experience in training or facilitation, with proven experience in customer service management
Experience in F&B, retail, or hospitality preferred
A clear, patient communicator who enjoys helping others learn, with strong interpersonal and customer service skills
Organised, hands-on, and comfortable training on the ground in boutique environments
Diploma in Human Resource, Hospitality, Business, or a related field; training certification a plus
REPORTING LINE
Reports to Training & Quality Manager
SUCCESS IS WHEN
Training goes beyond running on schedule — it builds capability, so employees deliver consistently excellent, quality-driven service. New joiners get a welcoming, consistent start, and ongoing coaching and assessment are timely and practical. Audits close out with findings tracked, and customer feedback is resolved to brand standard — turning moments of disappointment into renewed trust and delight.
