Operations Support Analyst

Your new company

This is a reputable global financial institution with a strong presence across major international markets. The organization offers a collaborative environment and opportunities to support critical business functions within its financial markets division.

Your new role

We are seeking a Operations Support Analyst to join a dynamic team supporting business-critical processes and systems within a banking environment. This is a contract opportunity suitable for candidates with experience in financial services operations, business support, or application support functions.

Your responsibilities include:

• Supporting day-to-day operations and business-critical platforms utilized by financial markets teams.
• Investigating and resolving operational and system-related issues.
• Working closely with internal stakeholders to ensure smooth business operations and timely issue resolution.
• Assisting with incident management, change implementation, and process improvement initiatives.
• Coordinating with regional and global teams to support ongoing business requirements.
• Participating in testing, system enhancements, and operational support activities where required.
• Maintaining documentation and ensuring adherence to established support procedures.

What you'll need to succeed

• 4 to 12 years of experience within banking, financial services, operations support, business support, or application support environments.
• Experience supporting business-critical systems or operational processes within a financial institution.
• Exposure to financial markets, capital markets, derivatives, futures, or related products would be advantageous.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage incidents and work effectively with stakeholders across business and technology teams.
• Familiarity with AS/400 or similar enterprise platforms is highly advantageous.
• Prior experience supporting clearing, settlement, accounting, or trade processing functions will be viewed favorably.

What you'll get in return

This is an excellent opportunity to join a leading global financial institution and gain exposure to a wide range of financial markets activities. You will work alongside experienced professionals in a collaborative environment while developing your expertise within banking operations and support functions.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Si Ying Tan at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

Registration No.: R23115232 | EA License Number: 07C3924 | Company Registration No.: 200609504D