F&B Captain (Room Service)

JOB SUMMARY

Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly.

MAIN RESPONSIBILITIES

• Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
• Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
• Regularly monitor stock requisitions to ensure adequate supplies for operations.
• Exhibit outstanding knowledge and skills regarding the food offerings.
• Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
• Assess service staff appearance, grooming standards, work performance and attitude.
• Effectively address and follow up on guest complaints.
• Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
• Ensure cleanliness and organization in service areas, furniture and equipment
• Confirm that service procedures and policies align with the operational manual.
• Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
• Perform any additional duties as assigned by the F&B Supervisor or Management.

REQUIREMENTS

• Knowledge and experience in the food and beverage service industry would be an advantage
• Preferably 1 year in a similar role
• Possess good problem solving and service recovery skills
• Well versed in building rapport with customers

ADDITIONAL INFORMATION

• Duty meal provided
• Transport from Harbourfront train station
• Comprehensive medical and dental benefits