Business Analyst

JOB SUMMARY

We are seeking an analytical, and user- centric Business Analyst to join our team. This role is responsible for conducting in-depth business need analysis, applying Design Thinking to uncover user-centric solutions, and translating complex business requirements into clear, actionable system functional requirements that guides solution development. You’ll play a key role in identifying opportunities for process improvement, analyzing technical problems in collaboration with IT technical teams, and engineering viable solutions that align with business and architectural standards. This position contributes directly to RWS’s strategic goals by driving digital transformation, enhancing customer experience, and supporting the IT division’s agile delivery and innovation efforts.

KEY RESPONSIBILITES (JOB REQUIREMENTS)

1 Business Need Analysis & Design Thinking

2 Conduct in-depth business need analysis by engaging with various stakeholders to understand their goals, challenges, and current processes.

3 Apply Design Thinking methodologies to explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving.

4 Identify opportunities for business process improvement, automation, and digital transformation.

5 Facilitate workshops and brainstorming sessions to uncover underlying business problems and potential solutions.

1 Business Requirements Making & Documentation

2 Translate high-level business needs into detailed, clear, concise, and testable business requirements (functional and non-functional), user stories, and use cases.

3 Develop and maintain comprehensive documentation including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and user acceptance testing (UAT) plans.

4 Ensure requirements are aligned with organizational strategic objectives and technical feasibility.

1 Process Improvement and Optimization

2 Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.

3 Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness.

4 Work closely with development and operations teams to ensure seamless implementation of process changes.

1 Problem Solving & Solution Engineering

2 Proactively identify and analyze complex business and technical problems, breaking them down into manageable components.

3 Collaborate with technical architects, developers, and other IT professionals to engineer viable and sustainable technical solutions that meet business requirements and strategic goals.

4 Evaluate potential solutions for their impact, feasibility, and alignment with enterprise architecture standards.

5 Support the development team throughout the software development lifecycle, clarifying requirements and resolving issues.

1 Stakeholder Management & Communication

2 Act as a primary liaison between business units and IT teams, ensuring clear and consistent communication.

3 Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors.

4 Facilitate effective meetings, presentations, and communication channels to keep all parties informed and aligned.

5 Negotiate and mediate between conflicting stakeholder needs to achieve consensus.

1 Testing & Quality Assurance Support

2 Support the creation of test plans and test cases based on defined requirements.

3 Assist in User Acceptance Testing (UAT) activities, ensuring that implemented solutions meet the specified business needs.

JOB REQUIREMENTS/JOB QUALIFICATIONS

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.

Experience:

• 8 years of proven experience as an IT Business Analyst, System Analyst, or similar role in an IT environment.

• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).

• Experience in [E-commerce, Integrated Resorts, Hospitality] is a plus.

• Proficiency with business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq).

Certifications (Preferred)

• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP)

• Professional Scrum Master (PSM) or Professional Scrum Product Owner (PSPO)

• Design Thinking certification or relevant training.

SKILLS & COMPETENCY

1. Design Thinking

2. Business Need Analysis

3. Business Requirements Making

4. Process Improvement and Optimization

5. Problem Solving

6. Stakeholder Management

7. Solution Architecture Engineering

8. Communication

9. Facilitation

10. Adaptability

11. Attention to Detail